Analysis of Institutional Efficiency and Donor Utility: A Study of Integrated Service Quality in the Philanthropy Sector

Azizan Sentosah Hutabarat, and Alvien Septian Haerisma, and Anton Sudrajat, (2026) Analysis of Institutional Efficiency and Donor Utility: A Study of Integrated Service Quality in the Philanthropy Sector. JURNAL ECONOMIN, 5 (5). pp. 1371-1382. ISSN 2963-1181

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Abstract

The transformation of philanthropy management demands institutional professionalism in providing excellent service to the public. This study aims to explore institutional efficiency and the utility of donors through the quality of integrated services at BAZNAS Majalengk a. Data collection involved active donors as providers of experiential insights, management staff to examine operational procedures, and digital documents as evidence of accountability. Through a qualitative case study, the data was analyzed to map subjective satisfaction and service transparency. The results indicate that service integration effectively minimizes information asymmetry and transaction costs. These findings confirm that institutional credibility is a k ey determinant in strengthening the Islamic economic ecosystem

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Item Type:	Article
Divisions:	Fakultas Syariah dan Ekonomi Islam
Depositing User:	H. Tohirin S.Ag
Date Deposited:	06 Aug 2026 07:07
Last Modified:	06 Aug 2026 07:07
URI:	http://repository.syekhnurjati.ac.id/id/eprint/19565

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